BPO’s in rural belts have played an significant role for their development. A lot of call centers in the past were set up to help and serve the best aid and offer solutions in farming , agriculture , education, health and service.
Thus recognising the importance of call center the government will soon be launching BPO call centers in villages to empower and digitally connect with the common man, according to Mr Ravi Shankar Prasad, the minister for communications and technology.
He said 78 companies have so far expressed interest in setting up the BPOs in villages. The minister said the government is also pushing hard electronic manufacturing in the country and 120 million mobilephones have been manufactured in the last year.
Speaking at the Raisina Dialogue, India’s flagship conference on geopolitics and geoeconomics, organized by Observer Research Foundation in association with the Ministry of External Affairs (March 1-3), he said India’s development goals and targets would be achieved in a time bound manner if the potential of digital connectivity is tapped. The minister said digital connectivity implies creating an opportunity for the common people to rise and progress.
Expressing concern over India’s contemporary problems of inequality, deprivation and poverty, the minister said that the time was ideal to put in place a digital architecture and technology that is open, inclusive and plural. This digital environment would allow people to empower themselves and improve their living conditions, said the minister. For example, persons having mobile phones and internet connections have far greater access to various public services, he said.
Explaining the work currently underway within the initiative, the union minister mentioned three aspects, namely creating a digital infrastructure, digital delivery of services and digital empowerment. The minister informed the participants that already digital technology is being used in several sectors. Numerous examples were given in this regard, such as issue of Aadhar identity cards, linkage of gas subsidy to bank accounts of consumers, opening of bank accounts under the Jan Dhan Yojana, digitization of postal services, establishment of common service centers for booking e-tickets, provision of banking and insurance services.