Interventions

Mobile App for citizen feedback for PMGSY roads launched

Meri Sadak App provides citizen an easy platform to submit their complaints and feedbacks related to various rural road issues
Mobile App for citizen feedback for PMGSY roads launched

To get feedback related to slow pace, abandoned works, poor quality of works and to bringing in effective monitoring under Pradhan Mantri Gram Sadak Yojna ( PMGSY), National Rural Road Development Agency has created a Mobile App ‘Meri Sadak.’ The app was launched on Monday by Union Minister for Rural Development, Panchayati Raj, Drinking Water and Sanitation Chaudhary Birender Singh at a function in New Delhi.

‘Meri Sadak’ is a mobile application for citizens to enable them to submit their feedback related to slow pace, abandoned works, poor quality of work and for other categories of any PMGSY road,” Singh said.

The App can be downloaded absolutely free, from google play store/OMMAS( http://omms.nic.in) on Android based mobile phones. “ Using the mobile application, citizens would be able to send their feedback to PMGSY authorities by capturing road/bridge photographs and feedback details. The status of feedback can be viewed on mobile anytime, anywhere,” a senior NRRDA official said.

State Quality Coordinators(SQC) will handle feedbacks received through ‘ Meri Sadak’ mobile application. A standard operating procedure has been developed by the NRRDA which prescribes the steps for handling feedbacks submitted by the citizen.

Under the procedure, once a feedback is sent, a unique feedback token will be generated which can be used for future correspondence or for viewing the status of the feedback by the citizen.

NRRDA on its part would forward the feedback to SQC of concerned state unit. Verification of feedback details would be done by the state government/SQC. The Accepted feedbacks will be get a response within stipulated times. The SQCs of the state will investigate the issues and respond within a week. The NRRDA authorities would ensure that citizen gets final reply within 60 days.

Besides the Mobile App, the Minister also released the Guidelines for Road Signages under PMGSY. Secretary, Ministry of Rural Development JK Mohapatra, Joint Secretary and Director General NRRDA Rajesh Bhushan and other dignitaries were also present on the occasion.

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BK Jha is the Special Correspondent of Rural & Marketing. Prior to this he has been associated with The Hindustan Times, Political and Business Daily along with many other media organisations.
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