Ensure e-services to villagers in far flung areas

Haryana Chief Minister Manohar Lal exhorted the officers to develop a system to ensure delivery of e-services to the villagers in far flung areas
Ensure e-services to villagers in far flung areas

Advocating implementation e-governance in all government offices, Haryana Chief Minister Manohar Lal said that the employees in government offices do not adopt IT or ITeS (IT enabled Services) because they have a fear in mind that when all work will be done through IT or ITeS, their services would not be of use, but it is not the case.

The Chief Minister said , “I assure you, services will not vanish rather your work will become easy and you will be able to do your duty more efficiently and deliver quickly.”

He was speaking at the inauguration of a state level workshop on ‘e-governance’ organized at Haryana Institute of Public Administration (HIPA) in Gurgaon on Monday. It was attended by  IAS, IPS, IFS, HCS officers, District Revenue Officers, Tehsildars and Naib Tehsildars.

The Chief Minister said that the grievances of common people are redressed and facilities from the government are provided at their door steps. The person need only to tell that he has some problem, then the concerned officer would go to his home and provide relief to him. This is possible only when infrastructure is in place and offices have full man power and there is ‘will power’.

Manohar Lal reiterated that controlling corruption is the government’s commitment and it is possible only when government officers or officials think that “we are for our public, we are for society” which have contributed and helped him or her in reaching the present stats. Now they have got an opportunity to serve the society. He said that “we have to restore the faith of the common masses into the government, which is why the people though donate lakhs of rupees to the charitable organizations, yet they don’t pay taxes”.

The Chief Minister said that a State Resident Data Base will be prepared for all citizens in which all the details of every citizen will be fed. After that from the system, the authorities would come to know when a person is going to attain age of 18 years, they will prepare and send his or her voter card to his home as well as pay greetings for birthday. Similarly, every child will be given Aadhaar Number at the time of birth. All these things are possible by use of IT.

Referring to CM Window, Mr Manohar Lal said that he does not think that all the complainants will be redressed instantly, yet it is duty of the government to hear grievances of  the people and make efforts honestly to resolve them. For this, they do not have to travel to Chandigarh, therefore, CM Window was opened at every district headquarters.

Earlier, the Haryana Chief Secretary DS Dhesi said that IT will be used as a tool to bring about transparency and accountability in governance. “we have to see how to make life easier for common man by use of IT”, he said and cited example of CM Window through which about 85000 various types of complaints, demands and suggestions have been received till now which were being disposed off.

He said that police is making use of IT in grievance redressal through ‘Har Samay’ and various other steps like e-registration, e-stamping, setting up of Common Service Centers (CSC) in rural areas have been taken.

According to Dhesi, IT was being used as a tool for better planning and monitoring. Chief Minister himself use IT by seeing his daily engagements in CM Dash Board. He said that updating of National Population Register (NPR) with Aadhaar was planned to be done in Haryana in coming October, so the Deputy Commissioners and Sub Divisional Magistrates should prepare a program for conducting survey.


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